political · work

I made a mistake (+ Bonus election comments)

I missed something at work. And this week it resulted in a client being at home without services for almost a week. I thought respite had been organised but it seems it was never officially confirmed. I don’t know why this client didn’t call and let someone know he was still home, all I know is she rang someone today and an ambulance was called to take him to hospital. All reports suggest she is clinically fine, thank goodness, but nonetheless… very not good 😦

It wasn’t a work day for me but I received an email letting me know of calls made to admin trying to find out what went wrong which I was able to follow up within an hour. It’s still not all cleared up but comes down to

  • not quite right understanding relayed from phone call/messages
  • not good enough follow up by myself and I believe the respite centre

Mistakes happen, human error is going to happen and it could have been worse but I still feel awful and had a good cry before letting my bosses know what had happened. They and the other worker I talked to today were forgiving and supportive, I hope my client and family can forgive too.

Given our recent election it feels relevant to relate this back to politics – healthcare it seems was a major determinant in voters decision-making (particularly in relation to mediscare). Malcolm Turnball, the most likely ongoing leader of our country, has stated that results indicate his party needs to  work harder when it comes to health policy. Fingers crossed he means it because I have a few issues I’d like to raise.

I mentioned briefly in My Vote (previous post) that the freeze on Medicare rebate directly affects my job. The poor payment we are getting from the government means my bosses are having to seriously consider if they can afford to continue their business particular in a rural area. If the freeze to 2020 continues they will almost definitely close their business and I will lose my job.

The freeze also contributes to the quality of care I can provide to my clients. While I should be focussed on their health and care needs, I am instead needing to ask myself, am I doing enough billable hours? Follow up phone calls, an incredibly important part of my job is not considered billable thus I am forced to fit this in where I can, hence, I believe things get missed, balls get dropped, clients get left stranded.

While we’re talking about billable hours lets also consider how the government department I deal with does not truly understand the contribution my profession can/does make to client care. We have a unique outlook and perspective that places us in an ideal position to provide case management-like services but its not our role according  to this department and instead we must refer back to already over-worked GP’s rather than deal with issues arising both holistically and efficiently.

Are you feeling my frustration yet?

If not let’s start on My Aged Care. A new government website introduced last year. At a time when the government was/is trying to find cost-cutting measures they started a new process which totally misses the mark. The website itself I can’t comment too much on, I think it does provide some useful information but its referral system is a complete disaster. It has introduced a completely redundant extra level of assessment which only causes confusion and delay. Talk about a waste of resources and funds, I guess it is providing someone a job?!

Anyway my next step (after complaining on my blog of course!) is to firm up our admin processes to try and reduce miscommunication and write a letter to my newly reinstated MP. Thanks for reading.

 

If interested more on the election and Medicare rebate freeze http://www.abc.net.au/news/2016-07-06/ama-renews-call-for-coalition-to-lift-medicare-rebate-freeze/7572050

 

 

 

 

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